Resident Resources

If your rent is not received on, or before, the 3rd of the month, you will receive a letter notifying you that you are in breach of your lease and payment must be made promptly. On the 13th of the month, a second letter will be mailed to anyone who has not paid their rent by that day. Eviction filings will be made on the 18th of each month should payment in full not be received by then.

We love talking on the telephone, but often our call volume is so high that we cannot answer every call that comes in immediately. Understanding the need for instant information for our clients and customers, we have invested much time and capital into developing a fully encompassing website that answers most every routine informational request we receive.

• For our investors, we offer a fully integrated investor login where they can view information on their accounts 24 hours a day. The information contained in the investor login is the exact data that we look at in the office. Virtually any report can be produced from our investor login for any period of time for which we manage your property.
• For our current residents, we offer a fully integrated resident login where the account can be viewed. Maintenance requests can be submitted online and the answers to many commonly asked questions can be found on our website. Some of our Frequently Asked Questions include “What happens if I break my lease?”, “How do I submit a move out notice?”, “When is my rent due?”. As an added convenience, rent can also be paid online!
• For our prospective residents and Realtors, all of our available properties are listed on our website with a wealth of information on each property. Additionally, the answer to most questions regarding our application process, screening process, and other pre-tenancy issues can be found on our site.
• For all of our investors, residents, and prospective residents, there are extensive forms sections with forms for virtually every situation where one might be needed.

Should the information you are looking for not be available on our website, we welcome your call to assist you in any way possible. If you do not get a live person, please leave a detailed message for the appropriate person and your call will be returned as quickly as possible.

You must submit your dispute in writing within 30 days from the date of your security deposit disposition notice.

In compliance with the Texas State Property Code, all routine maintenance requests must be submitted in writing to our office. Requests can be submitted by one of the following:

• Our Website
• Download our maintenance request form and fax it to 817-288-5511 or
• Email it directly to your property manager or
• Mail it to 5601 Bridge St. #504, Fort Worth, TX 76112 or
• You may also drop it by our office at 5601 Bridge St. #504 in Fort Worth

If your emergency is life-threatening, dial 911. If a maintenance emergency occurs during regular business hours, please call our office immediately at 817-377-3190. For after-hours emergencies, PURE Property Management of Texas has a 24-hour maintenance service that can be reached at 855-420-7873.

No, all of our service technicians are screened, licensed (if required), insured, and display the utmost in professionalism. Should you desire to be home when the service is performed, the technician will make 3 attempts to contact you and if not successful, the service request will be terminated and not re-activated. If the situation is deemed to be a risk to the property, the technician will be allowed to access the property.

Rent can be paid by check or money order until the third of the month. After the third of the month, we will only accept rent in the form of certified funds. Additionally, late payments must include the late fees or they will not be accepted. We also offer a direct draft of your checking account, at no additional fee.

Rent is due on the 1st of the month and late on the 2nd. Rent must be in our office by the end of the business day on the 3rd of the month in order to not incur a late payment penalty. If you pay rent after the 3rd of the month there is a late fee that is assessed equal to 10% of your total rent. Any current month rental payments received after the 3rd of the month must be in the form of a certified check or money order; no personal checks will be accepted after the 3rd. Additionally, all payments made after the 3rd must include the applicable late fee.

There are many factors that go into each request and we cannot set a firm schedule. However, we typically contact you the same day we receive the request to assess the situation and determine the proper course of action. Our goal is typically no more than 5 business days to complete.

No. Unauthorized repairs will not be reimbursed. Should you wish to perform work on your property, download a copy of our resident repair authorization form. All requests must be approved in writing prior to any work being performed.

We initiate the draft on the 3rd of each month.

Please contact our office immediately so we may investigate the issue.

We will notify you and expect immediate certified payment. Additionally, you will be required to submit all of your future payments by certified bank check or money order. There are fees, as detailed in your lease, associated with returned items, as well.

No. Under the Texas State Property Code, it is prohibited for a resident to withhold rent for failure to fix items submitted. Please contact our office to discuss your specific situation.

Any outstanding charges 30 days from the date of invoice will be turned over to a collection agency for processing and will become part of your permanent credit history.

Typically, all residents are responsible for :

• Securing all utilities for the home, unless otherwise provided
• Lawn care, unless otherwise provided
• Maintaining a clean and sanitary property
• Promptly disposing of all garbage in appropriate receptacles
• Supplying and changing heating and air conditioning filters at least once a month
• Minor repairs to your home, including, but not limited to, to replacing light bulbs and clogged drains
• Changing the smoke detector batteries during residency (these are new when you move in)
• Taking all necessary precautions to prevent broken pipes due to freezing or other causes
• Replace any lost or misplaced keys
• Paying any periodic, preventative, or additional extermination costs desired by resident
• Removing any standing water
• Knowing the location and operation of the main water cut-off valve and all electrical breakers
• Promptly notifying Landlord, IN WRITING, of all needed repairs
• Complying with all Homeowner Association Rules
• Following the terms of your lease

You will receive your first lease renewal letter about 90 days prior to your lease end date. The primary purpose of this letter is simply to remind you of your lease expiration and to inquire about any outstanding maintenance issues. You can expect your second lease renewal letter about 60 days prior to your lease end date. This letter will detail your renewal options. In most cases, you will have the option to renew for 12, 9, or 6 months or continue on a month to month basis. A 9-month lease will increase the proposed 12-month rent rate by $25; a 6-month lease will increase the proposed 12-month rent rate by $50, and a month to month lease will be an increase of $100 more than the proposed 12-month rent rate.

No. Even though the initial term of your lease expires on a certain date, it converts to a month to month lease and is still in full force until proper notice is given by either party. Even when your lease continues on a month to month basis, you are still required to submit a written move out notice at least 60 days prior to your move out.

Each utility company is different with regard to rates and charges. However, please explore the following links for some very helpful tips!
Electricity: lowerelectricbilltoday.com
Water: wateruseitwisely.com

Most of our leases require a 60-day notice to terminate by either party. Download the Notice of Tenant’s Intent to Vacate form and fax, email, or mail to our corporate office. It is always a good idea to call and ensure receipt of your move out notice and request an acknowledged copy for your records. Download a proper notice to vacate form.

Locks are changed immediately prior to each new resident moving in. Should you desire to change them during your residency, you must first receive written approval from our office. The work must be done by a licensed locksmith and three keys to each new lock must be provided to our office within 24 hours of the work being done.

Any extension to your move out date must be done so in writing and be agreed upon by both parties. Should you need to extend your move out date, please download the Notice of Tenant’s Intent to Vacate form, fill out the required information, including your desired move out date, and deliver to our office ASAP. If you would like to retract your move out notice, please download the Move Out Notice Retraction form and fax or email to our corporate office immediately. We will make all efforts to accommodate your move out notice revisions; however, please know that should we pre-lease your property, we will be unable to honor your move out notice revision.

Keys must be returned by midnight on the date designated in your move out notice. You are not officially moved out until the keys are returned and you may be responsible for daily rent charges until the keys are returned.

No. Per Texas Property Code Sec. 92.108. LIABILITY FOR WITHHOLDING LAST MONTH’S RENT. (a) The tenant may not withhold payment of any portion of the last month’s rent on grounds that the security deposit is security for unpaid rent. (b) A tenant who violates this section is presumed to have acted in bad faith. A tenant who in bad faith violates this section is liable to the landlord for an amount equal to three times the rent wrongfully withheld and the landlord’s reasonable attorney’s fees in a suit to recover the rent.

You will be subject to an eviction that can remain on your record for up to 10 years. You will also be liable to the landlord for three times the rent wrongfully withheld and the landlord’s reasonable attorney’s fees in a suit to recover the rent.

You must first receive written authorization from us to paint any part of the property.

Your lease details the items that you need to accomplish to properly vacate your home in great detail. When we receive your proper 60 days written move out notice, we will send you the Move Out Procedures and Estimated Costs that you signed at move in to refresh your memory about the move out process as well as our expectations.

Immediately after you vacate the property, one of our agents visits the property and performs a move-out inspection to assess the condition of the property in comparison to your Residential Lease Inventory Condition Form, assuming that you completed it within 5 days of your move-in and returned to our office. We then process your security deposit within 30 days or your move out and mail it to the forwarding address you provided in writing to our office. Please note that per the Texas Property Code, we have 30 days to mail your deposit in strict accordance with the Texas Property Code. Please note that PURE Property Management of Texas is not obligated to return a resident’s security deposit or give the resident a written description of damages and charges until the resident gives the landlord a written statement of the resident’s forwarding address for the purpose of refunding the security deposit, after which the landlord has 30 days to account.

It is the responsibility of our residents unless they are included in the lease, to secure utilities for their residence. It is the responsibility of every resident to supply confirmation from the utility company showing an active account prior to picking up the keys to their new home. At the termination of the lease, the resident is responsible for having all utility services disconnected and must submit receipts for water bills. Please see the utility section of our website for utility contact information.

We will contact you as soon as possible to let you know that you have been approved. Then you will have 48 hours to sign the lease and pay the security deposit to secure your new home. This payment must be made in the form of a certified bank check or money order. No personal checks or cash are accepted prior to moving in.

One of our in-office licensed Realtors can schedule an appointment with you to show the property. However, should our agents’ availability not fit your schedule, we allow prospective residents to view most of our vacant properties by using the self showing option by using https://tenantturner.com/

All applications are accepted and processed on a first-come-first-served basis. Due to our fiduciary relationship to the investor, if more than one application is submitted before approval of an application we are required to select the highest-rated application. In this situation only, those applications can be applied to another one of our properties.

All applicants must view the interior of the property that they are interested in leasing prior to submitting an application. The property must be accepted on “as is” basis except when an investor has approved the repair of specific items on the Application Contingency Form.

In the event your application is denied, we make every effort to contact you promptly regarding the denial. If denied, we will provide you contact information to request a copy of your credit report directly from the credit bureau.

Our website is updated continually to reflect our current inventory of homes. Typically, new properties are added each Friday.

Typically, we can have your home ready to move into within 48 business hours after approval of your application if there are no required repairs. If there are repairs that you requested, the time frame for these will be handled on a case by case basis.

Each adult over the age of 18 planning to occupy the property must fill out an application, including spouses and adult children or dependents.

Most of our leases are for a minimum of 12 months; however, we do entertain offers for other terms, as determined by our investors. Approximately 90 days prior to the end of the initial term, lease renewal options will be mailed to your home for your selection. Should you choose not to renew your lease, your initial lease will continue on a month to month basis, usually at an elevated rent amount.

Every adult who resides in the property must be listed on the lease to have a legal right to occupy the property. We must verify the suitability of each leaseholder.

Our application fee is $70.00 per applicant. Every occupant 18 or over must apply and pay the application fee.

Yes, our residents are solely responsible for ensuring their own personal property that is located or stored upon the property leased. Any loss from the risks of damage, destruction or loss resulting from theft, fire, storm and other hazards and casualties are the sole responsibility of the resident and not the investor.

Yes, however, we would require you to secure a suitable person to guarantee the lease. This person will be considered a “Resident” and will be added to the lease as such. The guarantor would also be responsible for completing an application and paying the application fee.

Information on our properties can be found on our website. We would also love to hear from you! Give us a call at 817-377-3190 and we will connect you with one of our in-office licensed Realtors to assist you. We can e-mail or fax you a copy of our available properties.

Just like our residents that do not need a guarantor, we must evaluate the creditworthiness of all involved in our leasing process.

Typically, all residents are responsible for :

• Securing all utilities for the home, unless otherwise provided
• Lawn care, unless otherwise provided
• Maintaining a clean and sanitary property
• Promptly disposing of all garbage in appropriate receptacles
• Supplying and changing heating and air conditioning filters at least once a month
• Minor repairs to your home, including, but not limited to, to replacing light bulbs and clogged drains
• Changing the smoke detector batteries during residency (these are new when you move in)
• Taking all necessary precautions to prevent broken pipes due to freezing or other causes
• Replace any lost or misplaced keys
• Paying any periodic, preventative, or additional extermination costs desired by the resident
• Removing any standing water
• Knowing the location and operation of the main water cut-off valve and all electrical breakers
• Promptly notifying Landlord, IN WRITING, of all needed repairs
• Complying with all Homeowner Association Rules
• Following the terms of your lease

• Valid government-issued identification
• Your most recent pay stub, or other verification of your income
• Proof of proper immigration status, if not a US citizen
• Appropriate non-refundable application fee

Please note, once approved you will need to pay half of your security deposit within 48 hours and will be expected to move in not later than 2 weeks after you have been approved.

No application will be processed until it is complete, including all documents and authorization forms. Additionally, no application is complete without payment in full of all application fees due.

We accept pets on a case by case basis as determined by the owner of the property. All pets must be listed in the lease. The pet deposit for one pet is a total of $350.00. For an additional animal, an extra $50.00 pet deposit must be submitted. Pet rent will be assessed based on your specific pet factors; the range for pet rent is $25.00 to $45.00 per pet. There is no deposit or rent charge for Service/Emotional Support Animals. All prospects bringing an animal onto the property must submit an Animal Application through our third-party review board at PetScreening.com. Animals will not be authorized until the PetScreening.com application has been submitted and approved. Any damage done by the animal is the responsibility of the resident. All animals must be registered and immunized in accordance with local ordinances. At the end of the lease, the resident must provide proof of a flea treatment from a licensed exterminator. No animals can be tied on the property.

You are responsible for paying the security deposit within 48 hours of application acceptance. You will pay the first month’s rent and any pet deposit at the time you pick up the keys prior to occupancy. Should you move in up to seven days prior to month end, you will also be responsible for paying the following months full rent.

Rent can be paid by check or money order until the third of the month. After the third of the month, we will only accept rent in the form of certified funds. Additionally, late payments must include the late fees or they will not be accepted. We also offer online payments or a direct draft of your checking account. Download a copy of our ACH Authorization Form. Or, you can pay your rent securely online.

We do require a security deposit. Usually, the security deposit is the same as one month’s rent. There may be exceptions to the amount of the security deposit required. After your application is approved you have up to 3 business days to pay your security deposit and sign the lease to secure your new home. This must be paid by certified bank check or money order.

First and foremost, we operate in strict compliance with all Fair Housing Guidelines. After receiving an application we investigate each of the following:

• Rental / Ownership History
• Credit Report
• Criminal Report
• Income Verification

Typically, we can fully process your application within 2 business days once we have all documents required to complete an application. However, it is not uncommon to experience difficulty verifying your rental and/or employment information. Should we experience difficulty doing so, we will contact you to verify the information you provided is correct. Sometimes it is beneficial for the applicant to contact the person we are having difficulty getting in touch with and request that the information needed is released.

All security deposits are held in strict accordance with the Texas Property Code.

Rent is due on the 1st of the month and late on the 2nd. Rent must be in our office by the end of the business day on the 3rd of the month in order to not incur a late payment penalty. If you pay rent after the 3rd of the month there is a late fee that is assessed as defined in your lease agreement. Any current month rental payments received after the 3rd of the month must be in the form of a certified check or money order; no personal checks will be accepted after the 3rd. Additionally, all payments made after the 3rd must include the applicable late fee.

Per the Texas Property Code, you will receive notice of the disposition of your security deposit within 30 days. This will be mailed to your forwarding address.

We will send you a letter notifying you of a balance due and enclose detailed documentation regarding your charges. Payment will be expected promptly to prevent further action.