Austin Office
2300 Greenhill Drive Building 2, Suite 250
Round Rock, TX, 78664
Office Hours: Monday-Friday 9:00 am-5:00 pm
By Appointment Only
Phone: 512-439-3600
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Corpus Christi Office
3535 Cottonwood St
Corpus Christi, TX, 78411
Office Hours: Monday-Friday 9:00 am-5:00 pm
By Appointment Only
Phone: 361-288-8522
Corpus Christi Portal Login
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Dallas-Fort Worth Office
3000 Race Street, Suite 132
Fort Worth, TX, 76111
Office Hours: Monday-Friday 9:00 am-5:00 pm
By Appointment Only
Phone: 817-377-3190
Dallas-Fort Worth Portal Login
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Resident FAQ
Information on our properties can be found on our website.
One of our in-office licensed Realtors can schedule an appointment with you to show the property. However, should our agents’ availability not fit your schedule, we allow prospective residents to view most of our vacant properties by using the self showing option by using https://tenantturner.com/
All applications are accepted and processed on a first-come-first-served basis. Due to our fiduciary relationship to the investor, if more than one application is submitted before approval of an application we are required to select the highest-rated application. In this situation only, those applications can be applied to another one of our properties.
All applicants must view the interior of the property that they are interested in leasing prior to submitting an application. The property must be accepted on “as is” basis except when an investor has approved the repair of specific items on the Application Contingency Form.
In the event your application is denied, we make every effort to contact you promptly regarding the denial. If denied, we will provide you contact information to request a copy of your credit report directly from the credit bureau.
Our website is updated continually to reflect our current inventory of homes. Typically, new properties are added each Friday.
Typically, we can have your home ready to move into within 48 business hours after approval of your application if there are no required repairs. If there are repairs that you requested, the time frame for these will be handled on a case by case basis.
Every adult who resides in the property must be listed on the lease to have a legal right to occupy the property. We must verify the suitability of each leaseholder.
Yes, our residents are solely responsible for ensuring their own personal property that is located or stored upon the property leased. Any loss from the risks of damage, destruction or loss resulting from theft, fire, storm and other hazards and casualties are the sole responsibility of the resident and not the investor.
Just like our residents that do not need a guarantor, we must evaluate the creditworthiness of all involved in our leasing process.
Typically, all residents are responsible for :
- Securing all utilities for the home, unless otherwise provided
- Lawn care, unless otherwise provided
- Maintaining a clean and sanitary property
- Promptly disposing of all garbage in appropriate receptacles
- Supplying and changing heating and air conditioning filters at least once a month
- Minor repairs to your home, including, but not limited to, to replacing light bulbs and clogged drains
- Changing the smoke detector batteries during residency (these are new when you move in)
- Taking all necessary precautions to prevent broken pipes due to freezing or other causes
- Replace any lost or misplaced keys
- Paying any periodic, preventative, or additional extermination costs desired by the resident
- Removing any standing water
- Knowing the location and operation of the main water cut-off valve and all electrical breakers
- Promptly notifying Landlord, IN WRITING, of all needed repairs
- Complying with all Homeowner Association Rules
- Following the terms of your lease
- Valid government-issued identification
- Your most recent pay stub, or other verification of your income
- Proof of proper immigration status, if not a US citizen
- Appropriate non-refundable application fee
Please note, once approved you will need to pay half of your security deposit within 48 hours and will be expected to move in not later than 2 weeks after you have been approved.
No application will be processed until it is complete, including all documents and authorization forms. Additionally, no application is complete without payment in full of all application fees due.
Rent can be paid by check or money order until the third of the month. After the third of the month, we will only accept rent in the form of certified funds. Additionally, late payments must include the late fees or they will not be accepted. We also offer online payments or a direct draft of your checking account. Download a copy of our ACH Authorization Form. Or, you can pay your rent securely online.
We love talking on the telephone, but often our call volume is so high that we cannot answer every call that comes in immediately. Understanding the need for instant information for our clients and customers, we have invested much time and capital into developing a fully encompassing website that answers most every routine informational request we receive.
- For our investors, we offer a fully integrated investor login where they can view information on their accounts 24 hours a day. The information contained in the investor login is the exact data that we look at in the office. Virtually any report can be produced from our investor login for any period of time for which we manage your property.
- For our current residents, we offer a fully integrated resident login where the account can be viewed. Maintenance requests can be submitted online and the answers to many commonly asked questions can be found on our website. Some of our Frequently Asked Questions include “What happens if I break my lease?”, “How do I submit a move out notice?”, “When is my rent due?”. As an added convenience, rent can also be paid online!
- For our prospective residents and Realtors, all of our available properties are listed on our website with a wealth of information on each property. Additionally, the answer to most questions regarding our application process, screening process, and other pre-tenancy issues can be found on our site.
- For all of our investors, residents, and prospective residents, there are extensive forms sections with forms for virtually every situation where one might be needed.
Should the information you are looking for not be available on our website, we welcome your call to assist you in any way possible. If you do not get a live person, please leave a detailed message for the appropriate person and your call will be returned as quickly as possible.
You must submit your dispute in writing within 30 days from the date of your security deposit disposition notice.
In compliance with the Texas State Property Code, all routine maintenance requests must be submitted in writing to our office. Requests can be submitted through your resident portal.
If your emergency is life-threatening, dial 911. If a maintenance emergency occurs during regular business hours, please call our office immediately at 817-377-3190. For after-hours emergencies, PURE Property Management of Texas has a 24-hour maintenance service that can be reached at 855-420-7873.
No, all of our service technicians are screened, licensed (if required), insured, and display the utmost in professionalism. Should you desire to be home when the service is performed, the technician will make 3 attempts to contact you and if not successful, the service request will be terminated and not re-activated. If the situation is deemed to be a risk to the property, the technician will be allowed to access the property.
Rent is due on the 1st of the month and late on the 2nd. Rent must be in our office by the end of the business day on the 3rd of the month in order to not incur a late payment penalty. If you pay rent after the 3rd of the month there is a late fee that is assessed equal to 10% of your total rent. Any current month rental payments received after the 3rd of the month must be in the form of a certified check or money order; no personal checks will be accepted after the 3rd. Additionally, all payments made after the 3rd must include the applicable late fee.
There are many factors that go into each request and we cannot set a firm schedule. However, we typically contact you the same day we receive the request to assess the situation and determine the proper course of action. Our goal is typically no more than 5 business days to complete.
No. Unauthorized repairs will not be reimbursed. Should you wish to perform work on your property, download a copy of our resident repair authorization form. All requests must be approved in writing prior to any work being performed.
We initiate the draft on the 3rd of each month.
Please contact our office immediately so we may investigate the issue.
We will notify you and expect immediate certified payment. Additionally, you will be required to submit all of your future payments by certified bank check or money order. There are fees, as detailed in your lease, associated with returned items, as well.
No. Under the Texas State Property Code, it is prohibited for a resident to withhold rent for failure to fix items submitted. Please contact our office to discuss your specific situation.
You will receive your first lease renewal letter about 90 days prior to your lease end date. The primary purpose of this letter is simply to remind you of your lease expiration and to inquire about any outstanding maintenance issues. You can expect your second lease renewal letter about 60 days prior to your lease end date. This letter will detail your renewal options. In most cases, you will have the option to renew for 12, 9, or 6 months or continue on a month to month basis. A 9-month lease will increase the proposed 12-month rent rate by $25; a 6-month lease will increase the proposed 12-month rent rate by $50, and a month to month lease will be an increase of $100 more than the proposed 12-month rent rate.
No. Even though the initial term of your lease expires on a certain date, it converts to a month to month lease and is still in full force until proper notice is given by either party. Even when your lease continues on a month to month basis, you are still required to submit a written move out notice at least 60 days prior to your move out.
Each utility company is different with regard to rates and charges. However, please explore the following links for some very helpful tips!
Electricity: lowerelectricbilltoday.com
Water: wateruseitwisely.com
Locks are changed immediately prior to each new resident moving in. Should you desire to change them during your residency, you must first receive written approval from our office. The work must be done by a licensed locksmith and three keys to each new lock must be provided to our office within 24 hours of the work being done.
Any extension to your move out date must be done so in writing and be agreed upon by both parties. Should you need to extend your move out date, please download the Notice of Tenant’s Intent to Vacate form, fill out the required information, including your desired move out date, and deliver to our office ASAP. If you would like to retract your move out notice, please download the Move Out Notice Retraction form and fax or email to our corporate office immediately. We will make all efforts to accommodate your move out notice revisions; however, please know that should we pre-lease your property, we will be unable to honor your move out notice revision.
No. Per Texas Property Code Sec. 92.108. LIABILITY FOR WITHHOLDING LAST MONTH’S RENT. (a) The tenant may not withhold payment of any portion of the last month’s rent on grounds that the security deposit is security for unpaid rent. (b) A tenant who violates this section is presumed to have acted in bad faith. A tenant who in bad faith violates this section is liable to the landlord for an amount equal to three times the rent wrongfully withheld and the landlord’s reasonable attorney’s fees in a suit to recover the rent.
You must first receive written authorization from us to paint any part of the property.
Investor FAQ
PURE Property Management of Texas is a performance-based company. That means we do not collect any funds until we have earned them. Management fees are deducted from your monthly equity distributions. In short, we deduct our fees only when you are getting paid. No rent collected due to a vacancy, no fees collected for management services.
We do not pay clients mortgages.
Duplexes and single-family homes are usually the responsibility of the resident unless an investor has decided to retain the services of their own landscaping company. Investors are responsible for the tree trimming as it limits the liability of residents on ladders and preserves the value of the trees along with preventing damage to roof lines.
Maintenance is an on-going concern in property management. We have found that success comes through good communication and rapid response. We have partnered with a company that has reduced maintenance coordination time by 60% and increased resident satisfaction by 87%. When a resident submits through the Property Meld system the work order is reviewed by a technician who first tries to troubleshoot virtually. (Issues such as resetting garbage disposal or a GFI switch). If the issue can not be resolved, the technician and resident can via shared calendars set and agreed upon appointment within minutes of the work order being submitted. If an issue is over $350 you are notified and consulted with recommendations on what approach to take.
Your investor’s reserves account is a fund that PURE Property Management of Texas uses to pay for maintenance repairs or utilities during a vacancy as they arise. This account is reimbursed with rental income each period to ensure the balance remains at $500.00. These funds are returned to you at the end of our business partnership.
Great! Contact our office and we will get the ball rolling. If your property is vacant and rent ready, we can have it on the market in as soon as 48 hours. If you are trying to tie up some loose ends before putting it on the market sooner versus later, we can start our pre-leasing process and have all the documentation ready for when it fits your schedule.
Your investor’s reserves account is a fund that PURE Property Management of Texas uses to pay for maintenance repairs or utilities during a vacancy as they arise. This account is reimbursed with rental income each period to ensure the balance remains at $500.00. These funds are returned to you at the end of our business partnership.
The better the condition your house is in, the better quality resident it will attract. Your home must be left in the professionally cleaned condition. Your Property Manager prefers to arrange this cleaning to ensure that the cleaning guidelines are strictly followed. The carpets must be professionally cleaned, and all debris and personal belongings removed from the house.
It is not necessary to paint, but you should consider painting any room that has dirty or marred walls. A neutral color is best. Your Property Manager will be happy to discuss any necessary repairs or painting with you. Neutral window coverings such as blinds should be left, preferably not curtains. Residents moving into a rental property do expect some sort of window coverings to be provided for privacy and safety. There should be no items stored in the property, including attics, basements, storage areas, etc. We recommend that you do not leave a washer and dryer unless it is a stack unit or an unusual size. It is typical in our area for all kitchen appliances, including stove and refrigerator, to be provided.
The residents are required to maintain the yard in the condition it is provided to them. Therefore, the yard should be freshly mowed, weeded, trimmed and the leaves and debris removed.
Every year, we take over many properties with existing residents. Our office will need to review your current lease with the existing residents to ensure it is compliant with the Texas Property Code. The switch is easy and we handle all the communication and coordination to ensure your resident has an easy transition.
Not at this time but give us a call and we will be happy to refer you to several local property management companies that do.
Our business model and expertise does not allow us to manage furnished properties
Inspections are an important and necessary part of property management. It is always important to balance the need to survey the condition of the property with the resident’s right to the peaceful enjoyment of their home. Too few, and minor repairs may become major, too many, and the resident fails to renew because of the constant disruption of property surveys.
Our office will conduct a thorough property survey prior to a resident taking possession of the property. The purpose of this survey is to document the condition of the property. You will receive a copy of this report with multiple photo documentation for your review. We offer several options regarding property surveys ($100 per evaluation). Our office recommends that an additional survey of the property take place two to three months prior to the resident’s renewal date. This survey will document the current condition of the property and allow the investor to make an informed decision regarding renewing the existing resident. (Sample Survey). A second option that appeals to some investors, is a first survey conducted approximately during the first 90 days a resident takes possession and at approximately 9 months into their lease prior to renewal. The final move-out survey will be conducted at the time the resident vacates the property and will be used as a comparison with the original move-in survey for the final disposition of the resident’s security deposit.
Our office has a 24 hour personally answering the emergency maintenance line. After hours, resident’s calls are automatically forwarded to our 24-hour emergency maintenance line. The operator answering the phone is an actual maintenance employee, therefore qualified to deal with emergencies immediately. First, a determination would be made if the call is a true emergency nature. Some residents believe an emergency is any maintenance request they demand to have repaired immediately. If it is determined the request is not a true emergency, the request would be scheduled for regular business hours, meaning no overtime needed. If the determination is that the request is a true emergency, our staff would dispatch the appropriate vendor to address the issue.
PURE Property Management of Texas, manages single-family homes, townhome, condominiums, along with several four-plexes. We will not manage properties with pools or hot tubs. Additionally, we will not work with investors that refuse to even do the smallest amount of maintenance issues and repairs.
First let’s clarify, an investor purchases a brand new home with a new home builder. Will PURE Property Management of Texas work with the new home warranty department? Absolutely yes! Next part of the question, specifically, will we work with a third-party warranty company, yes but … investors, especially first-time investors need to have a clear understanding that the home warranty company is not subject to the Texas Property Code. It is our experience when using a home warranty company our maintenance department has found it takes an average of 12 telephone calls to get the maintenance issue resolved. Additionally, there always seems to be a reason that the company will not correct the issue or will do so only if the investor pays an additional charge to correct a “pre-existing” issue. While all of this is taking place, your resident has an on-going maintenance issue. Keep in mind, Texas Property Code gives very specific timelines for completion of work. Poor or delayed maintenance issues can have a tremendous effect on resident retention. 46% of residents say maintenance was a factor in renewing a lease. While 31% of the residents state maintenance was the reason for not renewing a lease.
Yes, we will work with you if you have a Home Warranty company. Please keep in mind two factors when deciding if a warranty is worth the expense. First, for each incident (not call) but incident that we have to use your home warranty, our maintenance department will charge you a $100.00 per hour. (Keep in mind the average of 12 calls it takes to handle a warranty maintenance issue.) Second, in the event that the delay in correcting the maintenance issue places you the investor in a potential lawsuit, our maintenance department will override and dispatch one of our preferred vendors. If the air conditioning goes out and the Home Warranty company can not resolve the issue, our maintenance department will take corrective action. These corrective actions might be calling one of our vendors to correct the issue or it might be placing A/C window units to ensure the safety and well being of the occupants.
Use our Free Rental Analysis to find out how much rent you can get for your investment.
The right rental price will ensure fast resident placement. Our goal is to earn you as much money as possible in rental income. We also realize that a vacant property earns nothing. Let us help you balance earning as much as possible by making your price point attractive to prospective residents.
Contact us about the local rental market and what kind of rents are possible.
Occasionally, a large expense arises that requires the owner to send funds prior to the work being started. Our office has a process to accept either an ACH or credit card payments. Contact your property manager on this easy process to transfer funds.
