Providing Exceptional Resident Experiences

If your emergency is life-threatening, dial 911. If a maintenance emergency occurs during regular business hours, please call our office immediately at 817-377-3190. For after-hours emergencies, PURE Property Management of Texas has a 24-hour maintenance service that can be reached at 855-420-7873.

You must first receive written authorization from us to paint any part of the property.

No. Per Texas Property Code Sec. 92.108. LIABILITY FOR WITHHOLDING LAST MONTH’S RENT. (a) The tenant may not withhold payment of any portion of the last month’s rent on grounds that the security deposit is security for unpaid rent. (b) A tenant who violates this section is presumed to have acted in bad faith. A tenant who in bad faith violates this section is liable to the landlord for an amount equal to three times the rent wrongfully withheld and the landlord’s reasonable attorney’s fees in a suit to recover the rent.

Any extension to your move out date must be done so in writing and be agreed upon by both parties. Should you need to extend your move out date, please download the Notice of Tenant’s Intent to Vacate form, fill out the required information, including your desired move out date, and deliver to our office ASAP. If you would like to retract your move out notice, please download the Move Out Notice Retraction form and fax or email to our corporate office immediately. We will make all efforts to accommodate your move out notice revisions; however, please know that should we pre-lease your property, we will be unable to honor your move out notice revision.

Locks are changed immediately prior to each new resident moving in. Should you desire to change them during your residency, you must first receive written approval from our office. The work must be done by a licensed locksmith and three keys to each new lock must be provided to our office within 24 hours of the work being done.

Each utility company is different with regard to rates and charges. However, please explore the following links for some very helpful tips!
Electricity: lowerelectricbilltoday.com
Water: wateruseitwisely.com

No. Even though the initial term of your lease expires on a certain date, it converts to a month to month lease and is still in full force until proper notice is given by either party. Even when your lease continues on a month to month basis, you are still required to submit a written move out notice at least 60 days prior to your move out.

You will receive your first lease renewal letter about 90 days prior to your lease end date. The primary purpose of this letter is simply to remind you of your lease expiration and to inquire about any outstanding maintenance issues. You can expect your second lease renewal letter about 60 days prior to your lease end date. This letter will detail your renewal options. In most cases, you will have the option to renew for 12, 9, or 6 months or continue on a month to month basis. A 9-month lease will increase the proposed 12-month rent rate by $25; a 6-month lease will increase the proposed 12-month rent rate by $50, and a month to month lease will be an increase of $100 more than the proposed 12-month rent rate.

No. Under the Texas State Property Code, it is prohibited for a resident to withhold rent for failure to fix items submitted. Please contact our office to discuss your specific situation.

We will notify you and expect immediate certified payment. Additionally, you will be required to submit all of your future payments by certified bank check or money order. There are fees, as detailed in your lease, associated with returned items, as well.

Please contact our office immediately so we may investigate the issue.

We initiate the draft on the 3rd of each month.

No. Unauthorized repairs will not be reimbursed. Should you wish to perform work on your property, download a copy of our resident repair authorization form. All requests must be approved in writing prior to any work being performed.

There are many factors that go into each request and we cannot set a firm schedule. However, we typically contact you the same day we receive the request to assess the situation and determine the proper course of action. Our goal is typically no more than 5 business days to complete.

Rent is due on the 1st of the month and late on the 2nd. Rent must be in our office by the end of the business day on the 3rd of the month in order to not incur a late payment penalty. If you pay rent after the 3rd of the month there is a late fee that is assessed equal to 10% of your total rent. Any current month rental payments received after the 3rd of the month must be in the form of a certified check or money order; no personal checks will be accepted after the 3rd. Additionally, all payments made after the 3rd must include the applicable late fee.

No, all of our service technicians are screened, licensed (if required), insured, and display the utmost in professionalism. Should you desire to be home when the service is performed, the technician will make 3 attempts to contact you and if not successful, the service request will be terminated and not re-activated. If the situation is deemed to be a risk to the property, the technician will be allowed to access the property.

Information on our properties can be found on our website.

In compliance with the Texas State Property Code, all routine maintenance requests must be submitted in writing to our office. Requests can be submitted through your resident portal.

You must submit your dispute in writing within 30 days from the date of your security deposit disposition notice.

We love talking on the telephone, but often our call volume is so high that we cannot answer every call that comes in immediately. Understanding the need for instant information for our clients and customers, we have invested much time and capital into developing a fully encompassing website that answers most every routine informational request we receive.

• For our investors, we offer a fully integrated investor login where they can view information on their accounts 24 hours a day. The information contained in the investor login is the exact data that we look at in the office. Virtually any report can be produced from our investor login for any period of time for which we manage your property.
• For our current residents, we offer a fully integrated resident login where the account can be viewed. Maintenance requests can be submitted online and the answers to many commonly asked questions can be found on our website. Some of our Frequently Asked Questions include “What happens if I break my lease?”, “How do I submit a move out notice?”, “When is my rent due?”. As an added convenience, rent can also be paid online!
• For our prospective residents and Realtors, all of our available properties are listed on our website with a wealth of information on each property. Additionally, the answer to most questions regarding our application process, screening process, and other pre-tenancy issues can be found on our site.
• For all of our investors, residents, and prospective residents, there are extensive forms sections with forms for virtually every situation where one might be needed.

Should the information you are looking for not be available on our website, we welcome your call to assist you in any way possible. If you do not get a live person, please leave a detailed message for the appropriate person and your call will be returned as quickly as possible.

Rent can be paid by check or money order until the third of the month. After the third of the month, we will only accept rent in the form of certified funds. Additionally, late payments must include the late fees or they will not be accepted. We also offer online payments or a direct draft of your checking account. Download a copy of our ACH Authorization Form. Or, you can pay your rent securely online.

• Valid government-issued identification
• Your most recent pay stub, or other verification of your income
• Proof of proper immigration status, if not a US citizen
• Appropriate non-refundable application fee

Please note, once approved you will need to pay half of your security deposit within 48 hours and will be expected to move in not later than 2 weeks after you have been approved.

No application will be processed until it is complete, including all documents and authorization forms. Additionally, no application is complete without payment in full of all application fees due.

Typically, all residents are responsible for :

• Securing all utilities for the home, unless otherwise provided
• Lawn care, unless otherwise provided
• Maintaining a clean and sanitary property
• Promptly disposing of all garbage in appropriate receptacles
• Supplying and changing heating and air conditioning filters at least once a month
• Minor repairs to your home, including, but not limited to, to replacing light bulbs and clogged drains
• Changing the smoke detector batteries during residency (these are new when you move in)
• Taking all necessary precautions to prevent broken pipes due to freezing or other causes
• Replace any lost or misplaced keys
• Paying any periodic, preventative, or additional extermination costs desired by the resident
• Removing any standing water
• Knowing the location and operation of the main water cut-off valve and all electrical breakers
• Promptly notifying Landlord, IN WRITING, of all needed repairs
• Complying with all Homeowner Association Rules
• Following the terms of your lease

Just like our residents that do not need a guarantor, we must evaluate the creditworthiness of all involved in our leasing process.

Yes, our residents are solely responsible for ensuring their own personal property that is located or stored upon the property leased. Any loss from the risks of damage, destruction or loss resulting from theft, fire, storm and other hazards and casualties are the sole responsibility of the resident and not the investor.

Every adult who resides in the property must be listed on the lease to have a legal right to occupy the property. We must verify the suitability of each leaseholder.

Typically, we can have your home ready to move into within 48 business hours after approval of your application if there are no required repairs. If there are repairs that you requested, the time frame for these will be handled on a case by case basis.

Our website is updated continually to reflect our current inventory of homes. Typically, new properties are added each Friday.

In the event your application is denied, we make every effort to contact you promptly regarding the denial. If denied, we will provide you contact information to request a copy of your credit report directly from the credit bureau.

All applicants must view the interior of the property that they are interested in leasing prior to submitting an application. The property must be accepted on “as is” basis except when an investor has approved the repair of specific items on the Application Contingency Form.

All applications are accepted and processed on a first-come-first-served basis. Due to our fiduciary relationship to the investor, if more than one application is submitted before approval of an application we are required to select the highest-rated application. In this situation only, those applications can be applied to another one of our properties.

One of our in-office licensed Realtors can schedule an appointment with you to show the property. However, should our agents’ availability not fit your schedule, we allow prospective residents to view most of our vacant properties by using the self showing option by using https://tenantturner.com/