Will you work with my home warranty companies?

First let’s clarify, an investor purchases a brand new home with a new home builder. Will PURE Property Management of Texas work with the new home warranty department? Absolutely yes! Next part of the question, specifically, will we work with a third-party warranty company, yes but … investors, especially first-time investors need to have a clear understanding that the home warranty company is not subject to the Texas Property Code. It is our experience when using a home warranty company our maintenance department has found it takes an average of 12 telephone calls to get the maintenance issue resolved. Additionally, there always seems to be a reason that the company will not correct the issue or will do so only if the investor pays an additional charge to correct a “pre-existing” issue. While all of this is taking place, your resident has an on-going maintenance issue. Keep in mind, Texas Property Code gives very specific timelines for completion of work. Poor or delayed maintenance issues can have a tremendous effect on resident retention. 46% of residents say maintenance was a factor in renewing a lease. While 31% of the residents state maintenance was the reason for not renewing a lease.

Yes, we will work with you if you have a Home Warranty company. Please keep in mind two factors when deciding if a warranty is worth the expense. First, for each incident (not call) but incident that we have to use your home warranty, our maintenance department will charge you a $25.00 fee. (Keep in mind the average of 12 calls it takes to handle a warranty maintenance issue.) Second, in the event that the delay in correcting the maintenance issue places you the investor in a potential lawsuit, our maintenance department will override and dispatch one of our preferred vendors. If the air conditioning goes out and the Home Warranty company can not resolve the issue, our maintenance department will take corrective action. These corrective actions might be calling one of our vendors to correct the issue or it might be placing A/C window units to ensure the safety and well being of the occupants.