As the investor of the company as well as a real estate investor, I have always found it hard to justify when property managers add a surcharge to the investor’s maintenance needs. Our policy is we work hard to partner up with great vendors that provide a great service at a reasonable price. In short, we do not mark up or take kickbacks from our maintenance vendors. By holding to this philosophy, we have found we get the best rates and timely service and that benefits not only the investor and resident but this company as well. Good service means lower turnover from our residents. By the way, each and every invoice we receive on your behalf will be emailed to you. Remember, I am an investor also and hate last-minute surprise maintenance bills.